Overview
At Rasraag, we are committed to delivering high-quality spices that elevate your everyday cooking. Every product is carefully sourced, hygienically packed, and delivered with the utmost care to ensure you experience the authentic taste and rich aromatic spices.
Your satisfaction means a lot to us, and we want you to shop with complete confidence. To maintain the freshness, safety, and integrity of our products, we have set forth the following policy:
Non-Refundable Products
All purchases made through Rasraag are final and non-refundable.
Because spices are food items, once they leave our facility, they cannot be returned or exchanged to ensure food safety and hygiene standards are never compromised.
Our Quality Promise
We take pride in the excellence and authenticity of Rasraag spices. Each pack undergoes strict quality checks before being dispatched. However, in the rare event that:
- Your order arrives damaged or tampered with, or
- You face an unexpected quality issue,
we request you to reach out to us within 3 days of delivery. Our team will carefully review your concern and provide a fair resolution, which may include:
- Replacement of the affected product
How to Contact Customer Support
We are always here to help you. For any order-related queries, quality concerns, or assistance, please contact us at:
📧 Email: support@rasraag.com
⏰ Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Our customer care team will respond promptly and ensure your concern is handled with priority.
Important Notes
- Claims made after 3 days of delivery will not be eligible for replacement.
- Please provide clear video & images of the damaged or defective product along with your order details when raising a concern.
- Money Refunds in any form are not available due to the nature of our products.
A Final Word
We are deeply grateful for your trust in Rasraag. Each packet we deliver carries our promise of authenticity and flavor. Thank you for making us a part of your kitchen—we look forward to continuing to enrich your culinary experiences with every spice we share.
